1.  Know your goals before you go. By the time you get to the site inspection stage of the process, your goals should already be set. You’ve sent out RFPs, gathered responses, and narrowed down the choices.  Now it’s time to revisit and fine tune these goals.  Who is the meeting for, where are they located, and what is the aim of the event? What is the overall budget? What are your “must-haves” from the properties you are about to visit?

2.  Consider transportation and parking logistics. If possible, travel from the airport to the property the same way your attendees will so you will know the distance, time to property, and points of interest along the way. If your attendees have their own transportation, do they have ample parking and/or valet?  What are the costs?

3.  Pay attention to the types of sleeping rooms. You may stay in a spacious suite during your visit, but will your attendees?  If not, be sure that you inspect the “standard” room that is being proposed for your attendees.  In addition, pay attention to the overall feeling of the property and how it relates to your group, in other words try to experience the property like your attendees will.

4.  Location and local geography. Are you doing your site inspection at the same time of year that your event will take place?  Be sure you’re cognizant of the normal weather patterns, as well as cultural and regional influences.  If they go off the property, are the local areas safe? What are the major events in town during that time.

5.  Double-check your meeting space needs. Confirm that the space you are shown is the space that is proposed for your event.  On rare occassion, your proposed space may be occupied.   The hotel should make this very clear and show you something very similar, if not identical.  But it never hurts to ask.  Be sure you know that size and type of space you need, and that everything matches the proposal you received before you scheduled the visit.

6.  Remember: It’s about the meeting! Don’t let the schmoozing during your visit distract you from the reality of the service and property. Ask what other groups or meetings are being held at the same time.  Are there potential conflicts?

7.  Think about contingencies.  Ask what’s going on before, during, and after your event. Are any renovations planned? Will there be any major construction projects in the area or closed attractions?  Also, be sure to also think about any religious or national holidays during this time.

8.  Use all the resources available. The  personnel at the hotel are all familiar with the area–after all, they live there!  Don’t be afraid to make friends with the bellman, front desk staff, concierge, or any other staff you meet.  What better way to learn about the property and the area than from the people who are a part of the community.  Another great resource for local information is attendees who live in the area.  Don’t underestimate the value of their opinions.

9.  Think about the flow. This is easier to do if you’ve attended the event in the past.  You’ll be able to gauge what your group will look like in the proposed space.  Also, where are the dining areas in relation to the meeting space?  How about the sleeping rooms in relation to the meeting space?  Where are the elevators, stairs, or escalators?  The bottom line is that if you’re having trouble finding your way around, your attendees probably will as well.

10.  Have Fun! If you visit several venues over a day or two, you’ll spend a lot of time on your feet.  If you are traveling overnight to do your visits, and your schedule permits, plan for an extra day or half-day for leisure.  Scheduling an on-property spa treatment or round of golf after your visits will not only be relaxing, but you’ll be able to provide valuable feedback to your attendees down the road.

Good luck!

I have my location.  How do I find the right hotel?

In our last article, we outlined basic steps to help you find a good location for your event.  In this article, we’re going to drill down a little bit farther.  Once you have picked the host city or region, what’s the best way to find hotels or resorts?  With today’s technology and resources, the problem is not finding them, the problem is not finding too many.  Take a look at some of the pros and cons.

1.  Internet research – Do a quick Google search of “San Diego Hotels” for example, and you will quickly see how easy it is to find properties.  Lots of them.  The problem is narrowing them all down to a number you can handle.  Another problem is finding accurate rates — individual rates that you’ll find online are not the same as rates for group events.  Using this method for finding properties, you’ll need to contact hotel sales departments one at a time to get accurate group quotes.  Very time intensive, to say the least.  Although this isn’t the best way to narrow down properties, it is a great way to get a good feel for an area.

2.  Word of mouth recommendations – As with most things, a good recommendation is always the best way to find what you are looking for, and finding a good property is no exception.  There is nothing like having a good friend, coworker, or your supervisor recommending a particular property because they have had a successful meeting there before.  However, don’t forget to ask them how long ago they were there.  The hotel may have done renovations or changed management since they visited.

But should you stop at just that one property?  What if a higher-caliber property down the street just had a big cancellation over your preferred dates?  If you have time, you should always look at other properties in the area.  Get a good snapshot of the marketplace, if only to reinforce your decision.  You don’t want to find out later that a great deal was right around the corner.

3. Convention and Visitors Bureaus – CVBs are great resources to find information about a cities and area attractions.  In addition to being a no-cost resource, CVB employees generally live in the area and can provide great “inside” information about what’s going on about town.  CVBs can also be great resources for assisting with finding properties.  But again, you may end up back at the internet searching problem–too many properties to choose from.  CVBs generally send their leads to all or most of the properties in a given area, as that is part of their mission–to generate business for their local members.  They may not have the time or resources to qualify your event properly.

Another potential issue with CVBs is that your name and contact information will be given to the properties.  Be prepared for lots of follow-up is from hotel salespeople.  Along these lines, if you need to search and three different cities, you’ll need to contact three separate CVBs.  CVBs vary greatly from city to city, so be prepared for inconsistencies with what exactly they will do for you.  These minor disadvantages aside, CVBs are a great resource and are highly recommended.

4. Site Selection consulting firms – Like CVBs, site selection consulting firms (called “3rd parties” in the industry), are an excellent source to find information about hotels and resorts in a given area.  Also, there are also no costs to using site selection consulting firms, as they are compensated directly by whichever hotel earns your business.

However, there are some distinct advantages to using a site selection consulting firm instead of a CVB.  First, a third party will protect your privacy by conducting searches on your behalf, but using their name, not yours.  They will field the follow-up calls from salespeople, acting as a filter for information.  Second, they will qualify your event more thoroughly and only send your meeting specs to those properties that are truly match your requirements.  And, once your event is qualified, a site selection consulting firm can easily do a search in another city or region, if your location needs to change suddenly for whatever reason.  Finally, a site selection consulting firm can help after the search is done–setting up site visits and assistance with negotiating the contract, just to name a few.

MeetingSteward.com is a site selection consulting firm.

5. Finally, consider a combination of methods.   For example, a site selection consulting firm oftentimes works with a CVB to both gather rates and area-attraction information at the same time.  Since both organizations work at no cost to you, why not take advantage of both?  You’ll can get the all the benefits, and avoid all the disadvantages.  If you do go this route, however, be sure to contact the site selection consulting firm first to avoid confusion and duplication of effort.

Finding and narrowing down sites for your event can be a very time-consuming and frustrating part of your process.  However, knowing your options before you get started is the best way to avoid issues.  If you can find a good partner in the industry to help save you time and money, you’ll be way ahead of the curve.

Whatever method you choose, happy hunting and good luck!

How to find the perfect location for your next meeting

Anyone who has ever planned a meeting knows there is no such thing as a “perfect” location.  However, you can certainly increase the chances of a successful meeting by finding a region that fits.  If you’re lucky, you will have a few places in mind where you’ve been before.   Or perhaps your supervisor or colleague has given you a few places to consider that they like for the event.

If not, ask yourself two simple questions to eliminate places you should NOT consider:

1. What are the goals of your event?

As you formulate your goals, two important factors are going to stand out:  Who is attending and where will they be coming from?  If attendees are mostly local or within driving distance, a local venue will be most accommodating.  However, if a majority of your attendees are going to be coming from different cities, then a location that is more convenient for everyone may be in order.  For example, a US-based software company putting on a big user group event is going to have attendees flying in from all over the world.  They are going to want a city with an airport that has a large international presence.  Cities like New York, San Francisco, and Chicago will quickly take the lead.

2. What type of meeting are you holding?

If you’re organizing a training meeting, properties in quiet, low-activity areas with minimal distractions and high-quality meeting spaces may be best.  On the other hand, if you’re planning an incentive meeting, you’re going to want to have the maximum amount of on- and off-site activity — with the quality of the meeting space being a secondary consideration.  Las Vegas anyone?!?

Often, a combination of all these factors will drive your choice of location.  A board meeting is a great example.  Executives are always extremely busy, and are frequently based at sites scattered throughout the country.  Not only will you need to identify a centralized location, but you will also need to think about shuttle transportation and proximity to airports — especially if the meeting is to last for only a day or two.

Finally, think about the seasons.  For example, folks in the East & Midwest endure long, cold winters.  Holding your event in the winter in places like Florida, San Diego, and Las Vegas provides something to look forward to—ensuring a more successful event.  However, just know that when and where you go will significantly affect rates and availability.  If you are a US-based company and you want to do your stateside incentive event in February at a “warm” venue, your choices will be limited, and your rates will be very high.  But sometimes a high-demand area is the point— an incentive to make your attendees want to attend.  If you know your goals and you know your group, you’ll be on track to quickly finding a great location.

Good luck!